How complaints are handled
Explain what happened, what account or premises it relates to and what outcome you are looking for. The published complaints procedure and guaranteed service standards set out the formal process.
Complaints
Tell Blue what has gone wrong and find the complaints and service-standard documents.
Explain what happened, what account or premises it relates to and what outcome you are looking for. The published complaints procedure and guaranteed service standards set out the formal process.
Secure submission
Send the details you have. Blue will follow up if anything else is needed.